Dissatisfaction with Service Delivery at Fishaways Lenasia South

On 23 September 2024, I called Fishaways Lenasia South at 18:34 to place an order for delivery. Thirty minutes later, I received a call from Lerato, a staff member, asking if I was fine with my food being delivered an hour late due to a shortage of drivers. While I reluctantly agreed, I expressed my frustration over the extended wait. Lerato then informed me that my food would arrive by 20:30, which left me fuming, as this was an additional 30-minute delay beyond the initial hour I was already expected to wait.

I made it clear that I would not wait longer than an hour, and I asked her to notify me by 20:00 if my food wasn’t out for delivery so I could make alternative arrangements. From 20:07, I tried repeatedly to get through to them for an update on my order. After being transferred multiple times and holding on the line for a prolonged period, I finally managed to speak to Lerato again at 20:17. Shockingly, she still couldn’t confirm whether my food had left the store.

At 20:37, after much frustration, Lerato informed me that the driver was heading back to the store after being in Ennerdale, which imp**** they had decided not to deliver my food. This was the final straw. I was utterly disgusted with their lack of communication, poor service, and disregard for customer satisfaction.

This is not the first time I’ve experienced issues with Fishaways. In the past, I’ve received cold food after long delays, with only an apology from the driver. It’s clear that poor service delivery is a recurring problem, not an isolated incident.

Based on this repeated experience, I would not recommend Fishaways to anyone looking for reliable and timely takeout service. The ongoing issues with delays, cold food, and lack of accountability make it a no-go for me.