DISGUSTING SERVICE!!!

On the 22 October, I really wanted Hake for supper. My daughter ordered supper for us from Fishaways Canal Walk. The order was only delivered 1 and half to 2 hrs later. It was ice cold, fish was soft and soggy fried onions were so soft and not edible at all, the driver apologized saying he dint work for them but just helped them out when they were busy. I called Fishaways to complain but we were hungry and because I'm on chronic medication I needed to eat, it was already after 7pm, so I couldn't wait anymore and started eating. This guy of Fishaways apologized said he will replace our meal sometime in the following week as they were very busy. The following week came then this guy gave me attitude and was rude and changed his story about replacing our meal, said I had to come in to the store and return the food. My daughter told him that I was on medication and needed to eat. After she told him we will take this matter further, he sent us the replacement meal, but still not the full meal as he said. I called him again then he sent the remaining food, but still not the entire meal. We contacted him twice to say the meal was still incorrect, which he gave attitude everytime saying he was doing us a favour. The total of the meal was R242.60. I told him I will not order from them again.