Disappointing service

Good evening, I am absolutely disgusted in the service I have now for the fourth time received from your kingfisher square branch (Elspark).

I finally snapped tonight once I arrived to collect my phone in order.

My order had not even been captured in the system (20 mins before my arrival into the branch)

Standing at the counter I waited almost 10 min before I even got served ( even thou I was the only customer waiting in the queue.

When I asked if my order was ready the lady behind the counter rep**** “yes”

I then asked again “is my order ready”. A “NO” reply was given.

I then in turn lost my temper and asked them to “just leave it”

As earlier stated, this is the fourth time I have been there to collect a phone in order and had to still wait for my order.

The general customer service stinks there too. General courtesy is just non existent.

I am very disappointed, not in the brand but rather in the branch and that of its management.