DISAPPOINTED

I ordered the food on the 12 November 2024 online, the transaction went through on my bank, I then called the shop after not getting the order Number. The restaurant told me that they did not receive my order even though the money, they further told me that the is nothing they can do as the shop, I should enquire with my bank. I took up the matter with my bank, and my bank told me that the money is already bank with the Marchant, I should request the restaurant to refund me or give me my order because from their side the money was successfully paid to fishaways. That was not my first experience with this shop, three weeks before it happened with the Steers but I did get the chance to quiry it. N both restaurant falls on the same company. Meaning it is something they're used to it. To **** customers