JP
Janelle P

1 reviews | Active since Jan 2011

25 Feb 2016, 12:44

DELIVERY PERSON RUDE AND CANT HEAR WHEN WE CALL

Good day <br> I placed on order on the 25/02/2015 for fish and calarmi, firstly they could not hear me when I called they kept shouting in my ear and then when the delivery guy gets here, he has a very terrible, rude attitude. He told me that he cant go out n get change as its raining and also that he don't stay here in this area n can get change at the garage only. We are customers at the end of the day must i go n look for change .We said he needs to bring change he turns around and tells me that the shop is quiet and don't have change and that they not so busy now in the morning when it was past 11. he was rude he said I must go make change n I must pay him and he just kept on looking at me like. The food at times get here cold when we do order from the store. I called the manger now n all I got was a sorry. Im sorry but if this is such a case that we get cold food n bad attitude I wont want to buy from this store again. It brings the name of the store down and also I will make sure no one will buy from this place again as from my department - then you have a lose of business. <br> <br>

0
Replies (1)
Fishaways
Fishaways's reply26 Feb 2016, 17:10
Official
Hello JANELLEP,

Thank you very much for taking the time to report your experience with our newtown junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care