**** customer service

<p>I am so dissapointed in the service I received this evening at fishaways/debinairs/ steers norwood. I placed an order online at 17:55. I called the resturaunt at 17:56 to confirm that my address was correct and give directions. And I asked how long the order would take. I was told 45 mins including delivery. At 19:00 our food had still not arrived. I called to check and was asked to pls give the driver 5 more mins he was on his way. 10 mins later.... still no food. I called again and was told the driver was 10 mins away. Another 10 mins later... NO FOOD. I called again, this time I demanded a discount and I was told I would get a R27 discount ... absolute bull****!!!! After 2 more phonecalls my food eventually arrived at 20:05. 2 hours 5 mins after placing my order. This is unacceptable. I then called the manager and told him his driver has arrived and I will not be paying for the order. He spoke to the driver and we did not pay for our meal. I even tipped the driver R20 because this mishap was not his fault! HOWEVER!!!!! 5 MINS LATER!!!! I received a call from fishaways to ask who will pay for my bill?! The damp nerve!!!!! I told the manager that he already authorised this bill or another manager did and they must sort it our amongst themselves. The absolute nerve that I should be getting authorised phonecall for a bill that does not deserve paying! The customer service was absolutely disgusting. Even after delivery that a manager thought he could call me and ask me to pay a bill for poor service delivery?!!! Is this the kind of service steers, fishaways and debonairs offer?????</p>