Customer Complaint : 6 October 2017 at 1630pm - Victoria Road, Woodstock Branch, Cape Town - URGENT!

Good Day

i would like to lodge a complaint against the staff at the Woodstock branch of Fishways (Cape Town).

The incident occurred on Friday 6 October 2017 at 1630pm.

At 15h00pm on the same day i had phoned into Fishways Woodstock to order Hake and Chips and Prawn Pops, and i advised the Cashier (Runyararo Sigauke) that i would be fetching the order at 1630pm on the same day.

When i arrived at 1635pm on the same day, i paid for my order, and asked for it.

I was then told it had not been prepared as yet. And that it would take 15min for preparation. They knew about the order for 90 minutes already!!!!!

When i asked why the order was not prepared as yet, no one advised why, i then asked for my money back.

I was then told that it was a change of shift and no-one passed the message of the order onto the back office/prep team.

Here is the problem with the pathetic service i received at your establishment: 1) No one acknowledged that there was a problem and that the order had not been prepared. 2) When they did realize there was a problem it was a mad race to pass blame on the previous and current shift as well as a shift change for not producing the order. 3) The cashier who had taken my order was outside the shop with 4 other employees basking in the sun and when i asked her where my order was she just laughed at me. 4) The staff at your establishment had 90 minutes to prepare my order and they didn’t. 5) There were other customers in the store who were also not served but the cashiers were standing outside catching some rays.

My question to you is : Is this the type of staff you recruit into your store?

And how can you allow such laziness in your store, as I’m very sure that there are other more competent people searching for work, instead of having to employ lazy, nonchalant people.

i would like feedback on this query urgently and i can be contacted on the email address: **********

Regards Shanaz