KV
Kishore V

1 reviews | Active since Aug 2013

26 Feb 2015, 10:04

****PY FOOD

My family and I are regular clients of the Fishaways Franchise in Aliwal North and we usually order the same items. Over the past few times we have ordered , we have noticed the portions getting smaller. Today was the Limit.....apart from the portions of our 2 x F4 Combo being less in quantity than usual The Calamari wrap looked like wet paper 15 minutes after I received it. I have pics of the item in question . As u can see It actually looks like a saucy tomato wrap with Calamari Garnish which I could not hold in my hand . I had to eat it with a fork and knife and after taking 1 bite , realized it was more a Saucy wrap with Calamari Garnish than what is publicized on the menu . I have had this item before and NEVER has it been like this . Not even 3 full calamari rings have been used. For this , I have paid almost R30. I think that it is not right to give customers \****py"meals like this one. I have sent a complaint to the Franchise and 6 days later "

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Replies (1)
Fishaways
Fishaways's reply27 Feb 2015, 10:33
Official
Hello Krsnatextiles,

Thank you very much for taking the time to report your experience with our Aliwal North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care