Consistent bad service from staff at branch
<p>I would like to bring your attention to the poor service that this branch provides on a regular basis. I work late on Thursdays, and have been buying dinner there for a while now. However, for the past few weeks I have received bad service every single time. Just for an example, on 25 August, I had to wait for 40 minutes for my food, while people who ordered a long time after me received their food in the promised 10 to 15 minutes. No apology or explanation was offered, even though I tried to ask what the problem was, I was ignored . Today was the last straw, I came to fetch my order after 15 minutes, but was again ignored or glared at. Literally everyone was helped before me, even people who were just waiting for their orders. I once again tried to get their attention, but they turned their backs to me, even though I could see my order just standing there. Eventually they just called out my number, and I said that I have been waiting for a while but no one would help me. My order was just shoved onto the counter with a very bad attitude, and backs were once again turned. The staff's attitude is shocking, and it always seems like you are not welcome. Portions are always different sizes, I haven't recieved sauces or salts for 3 weeks now, and on many occasions my questions about the menu would be met with a mere shrug. I don't think Fishaway's standard is anywhere near where it used to be. I will get my Thursday dinners somewhere else from now on.</p>
Thank you very much for taking the time to report your experience with our Lorraine Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Lorraine Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
