Complaint

To whom it may concern

This is to inform you about the bad service I received last night (10/01/2020 19:40)from one your outlets in Dobsonville mall. I bought 2 meals (F1) for R73.80, only to find out that the fries were of a bad quality and not fit for human consumption.

Upon discovering this mishap, I naturally attempted to return the food back to the eatery with the hope that management would deal with my query in professional manner. To my surprise, his reaction was the contrary. He flat-out ignored me and and went on about his business as if nothing serious had transpired, in his very own establishment.

The following is precisely what transpired on the night in question: My partner and I walked into your establishment with the hope of returning the food that we had bought earlier as they were utterly tasteless. So, we bumped into the manager in the mall while making our way to the eatery, I then proceeded to tell him my complaint and he directed me to the branch, I then continued my journey to the branch. When I got there-there was no one to help me, then one of the staff members went to the Steers branch situated nextdoor and came back flanked by what appeared to be a manager, a few minutes later in walked the manager that I bumped into earlier, and the first words out of his mouth were, 'it's the chips again.' When I confronted him about the complaint he flat-out denied his utterances. I expressed my dissatisfaction with the service I received and he didn't show any sign of remorse. He delegated the responsibility to his subordinates, which I consider unprofessional for a well esteemed enterprise like yours. An apology would be highly appreciated, since they didn't bother furnishing me with one.

Please see to it that you deal with this matter expeditiously as it is not to be taken lightly or forget my patronage going forward.