Complaint

On Thursday 23/011/2017 I went to Fishaways Zevenwacht mall to buy dinner for my family. I approached the cashier and asked her how long was is going to take and she told me the order will take about 50 minutes to be done, I could not wait at the shop for that long as it was close to my son's feeding time, I asked if they do deliveries instead the cashier agreed so I placed an order for three Hake meals and paid and the time was 18:55. At 20:00 I was still waiting for the food to arrive, I phoned the shop twice and they told me the order will be delivered and there was no apology the only thing the person was mentioning is that the order was sent to Debonairs of which i did not understand as I did not order at Debonairs. Anyway as furious and hungry we were the order finally arrived at 21:15 delivered by someone driving unbranded vehicle and the food was cold which was unacceptable!!! after I have waited so long and my family was hungry, I stay 3km away from Zevenwacht mall which is very disappointing that it took that long to deliver, It was my first time buying food from Fishaways and the service experience was very poor!!! and has left a sour taste in my mouth!!!