1 reviews | Active since Sept 2016
COLD CHIPS AND DRY FISH
<p>On the 12/09 at 13:45 I contacted ********** 354 spoke to Elias to order for 4 regular Hake F1 and a portion of chips to be delivered to us, when the food got here it was extremely cold, no tartare sauce, fish was dry and chips was cold, non of my colleagues enjoyed the food, and I felt bad as I'm the one who suggested Fishaways and how tasty is their fish and chips.</p> <p>when I contacted Elias to ask him why there is no tartare sauce, he only informed me that they do not have the tartare sauce, now question is why was I not informed about this when I was placing my order? My colleague spoke to Vincent too, who informed her that there is nothing he can do as his boss is not in the office.</p>
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care