1 reviews | Active since Dec 2016
Catch it Fresh...I think not!!! More like Catch it if you can
<p>I called in and placed an order with Fishaways on Conrad Dr, Randburg (1.8Km away) at 13:45. I only received my order at 15:10 (almost an hour and a half later) after numerous calls...and it was cold. I called back and was told that a replacement order would be sent to me (which arrived within 15min). This time the order was incorrect because the medium Hake and chips which I paid for was now replaced with a small hake and chips. I called in yet again and was told that it was the same size and that it is just the shape of the fish that is different. Like really???? How stupid do they think people are? I think that my eyes are good enough to tell the difference between a medium and a small piece of fish. I am not one to go on and on with complaints but it's now 16:30, I still haven't eaten and yes I am now irritated and cranky. Long story cut short...If you want "Fast Food" I definately don't recommend Fishaways on Conrad Dr, Randburg.</p>
Thank you very much for taking the time to report your experience with our (Blairgowrie) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team
Thank you very much for taking the time to report your experience with our (Blairgowrie) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team
I was called to find out if I was contacted by a representative of the store and that was it. No contact by a representative of the store and no further contact from Customer Care. Your service and follow-up on customer complaints stink.
I was called to find out if I was contacted by a representative of the store and that was it. No contact by a representative of the store and no further contact from Customer Care. Your service and follow-up on customer complaints stink.