can I kindly have my money back please
<p>On the 2nd February 2017 I bought a meal F17 at fishaways Phillip nel (sasol garage) which I paid by a card, the amount was debited twice. The mistake was done by their cashier, he then called his manager Johan. Who promised to call me back as soon as he had verified if the money did go through into their account. I have been waiting ever since, today its the 7th February 2017. Can you kindly address the matter as I have been promised to be called back a several times but it seems nobody cares.</p>
Thank you very much for taking the time to report your experience with our Phillip Nel branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Thank you very much for taking the time to report your experience with our Phillip Nel branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.