TM
Tshepiso M

1 reviews | Active since Oct 2015

07 Oct 2015, 16:32

BURNT FOOD

I ordered a platter for fried prawns, fried calamari and fried fish nuggets served with chips(F12) on the ordering menu with that I ordered prawns on the side for R49. I specifically asked them not leave the prawns too long in the based on my experience with the same menu at the same branch and what did I get BURNT PRAWNS AGAIN third time bad experience. This time around I had to put up with vomiting as my body could not digest the burnt taste this time are. The unwillingness of the managers there is shocking, with my previous experience and with today except it was different individuals. The manager in charge today told me that the prawns are supposed to be crispy like I don't know the difference between crispy and burnt, FISHAWAYS Heidelberg Mall has successful managed to take my love for fried prawns AWAY. I cannot make reference to the cashier as her job is to just take the order and she did relay my request to the kitchen to not leave the prawns too long in the oil also does not use fresh oil for frying. As I could only taste greesy burnt cooking oil. Which I then opted to just leave the food there and see my money go down the drain just like that.

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Replies (1)
Fishaways
Fishaways's reply08 Oct 2015, 15:19
Official
Hello tsheppy1,

Thank you very much for taking the time to report your experience with our Heidelberg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care