BAD SERVICE RECIEVED - FISHAWAYS, SUNNINGHILL

I PLACED AN ORDEER WITH THE OUTLET AT 13:05 AND IS 15;15 AND I STILL HAVE NOT RECIEVED MY ORDER...HOW CAN ONE WAIT FOR AN ORDER FOR OVER 2 HOURS? I'M SITTING HERE STARVING AND WHEN YOU CALL THE SHOP THEY PUT YOU THROUGH NUMBERIOUS PEOPLE OVER THE PHONE AND NONE OF THEM CAN TELL YOU WHERE YOUR ORDER IS...FISHAWAYS SUNNINGHILL'S SERVICE IS UTTER PATHETIC. I WILL NEVR I MEAN NEVER EVER ORDER FROM YOU PEOPLE.