Bad service and bad food

Went there on Sunday evening to order food for my friends. I got there placed the order for a platter for 2 where the lady told me sorry we dont have prawns. So i asked her ok can we replace it with calamari then she said yes. She asked me how i want the wish done i said Grilled. I placed my order at 18:14 that evening then to stand there till 18:30 where a extreme delivery guy walked in and started complaing about nobody being by the tills. I stood and watched the verbal fight happening then i saw people placing order and the i still waited for mine where i then asked the lady where my food is as i have been standing here watching people collect food that placed orders after me. They then started askig around in kitchen and never got so far to prepare it. Then i saw how they start grabbing the two grilled fished that has been on the grill for i dont know how long and the lady apologized to me by trying to tell me the grill machine was switched off thats why my order hasnt been ready so i said thats not true as the previous people also order grilled wish and they got it. After getting my foot at 19:00 that night i opened the food at the place to then see how it looks. Old soaking oil prawns chucked in the container where they told me they ran out of prawns and these 2 broken grumbled up fishies. I then asked for the manager and showed him how the food looks and said this is not acceptable as its not looking right. He then tried to tell me the whole time this is a platter for 2 and i kept telling him how disgusting it looks so i left telling him they will hear from me. Another place i wont get food from anymore