NM
Nonhlanhla M

1 reviews | Active since Jun 2014

10 Feb 2017, 14:01

BAD SERVICE

<p>PLACED AN ORDER AT 12H00 AND WAS ONLY DONE AT FISHAWAYS AT 12H20. WENT OUT CAME BACK AT 13H30 CALLED AND THEY SAID MY ORDER WAS DONE ON THE SYSTEM AT 12H20. AN HOUR AND HALF LATER STILL NO FOOD RECEIVED. CALLED AGAIN AND WAS TOLD ORDER IS ON THE WAY AT 13H45. ITS 14H00 AND STILL NO FOOD. HOW LONG IS A PERSON SUPPOSE TO WAIT FOR AN ORDER TO BE DELIVERED THEN GET ATTITUDE FROM A PERSON AT THE END OF THE LINE. </p>

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Replies (1)
Fishaways
Fishaways's reply11 Feb 2017, 10:27
Official

Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team