1 reviews | Active since Dec 2016

15 Dec 2016, 14:32

BAD SERVICE!

<p>I place an online order for Grosvenor Crossing just after 12 today - i received my order AFTER 2PM! the fish was cold and the juice was warm. This was after calling the shop twice to find out where my order was and NO one could help me.</p> <p> </p> <p>REALLY BAD SERVICE</p>

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Replies (1)
Fishaways
Fishaways's reply17 Dec 2016, 12:05
Official

Thank you very much for taking the time to report your experience with our (Grosvenor ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team