tB
tanya B

1 reviews | Active since Jun 2016

26 Jun 2016, 15:33

bad service

<p style="color: #555555;">Went to Go get some fish today at fish always. The manager was standing chatting to one of the delivery guys behind the counter and we waited almost 5 min just to place a order, it was no it busy at all there was only 2 customers in the shop. We ordered the f18. Waited 30min for our take away. Got the food and still had to ask for the salad accompaning it. We drove home. As I opened the packet I saw the salad had yesterdays date on 25\06/16. There was littarly a courter of a tomato courter, 1 strip green pepper, 2 strips red pepper , inion and salad in.</p> <p style="color: #555555;">I opened the fish and was even more dissapointed the fish was so thin, batter was soggy, and it was so small it could fit in a saucer. This meal is suppose to be for 2 people, also only 1 slice if lemon.</p> <p style="color: #555555;">I drove all the way back, asked for then manager. The same gentlemen that gave me my order was the manager. I was even more upset. I told him he is then manager he served me , my gosh how bad is it for the manager to served me that, I told him its terrible. And what he told me after that was even more disturbing.</p> <p style="color: #555555;">He told me they got ****** last night and did not check anything this morning, how can u even use that as an excuse. I am a paying customer its not my fault you got ******, you must still deliver then service that I pay for!!!!!!!!!!!!!!!!!!</p> <p style="color: #555555;">At this stage there was other ppl in the shop, the one lady had to go behind the counter and pack her own food since it was standing in the hot pass for over 10min.</p> <p style="color: #555555;">I took pics of everything, I have my slip go it my money back but this messed up my whole day , since I wanted fish, had to drive up and down and eventually settle for spar grilled chicken.</p> <p style="color: #555555;">This manager manages all 3 outlets, steers, debonares and the fish away and I feel sad for the owner of this establishment, bad bad bad customer service, I will never buy there again....</p>

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Replies (1)
Fishaways
Fishaways's reply28 Jun 2016, 11:35
Official

Thank you very much for taking the time to report your experience with our lifestyle crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care