1 reviews | Active since Feb 2013
Bad delivery service
<p>I stay 3km's from Fishaways in Tzaneen Lifestyle Center. I placed my order and waited over 45 minutes and it had not been delivered. I called to track it, only to be told that "the driver is not back and my order is still in the store". An hour later and I still don't have my food. It also goes without saying that upon delivery, the food is cold. I fail to understand why the staff would let us place orders for delivery if there aren't any drivers and we aren't even forewarned. </p> <p> </p> <p>They have on two separate occasions packed the wrong drinks with my orders. Your delivery service is beyond disappointing. </p>
Thank you very much for taking the time to report your experience with our Tzaneen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Thank you very much for taking the time to report your experience with our Tzaneen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.