Bad Customer Service and the fish was overcooked

I am writing to formally lodge a complaint regarding the unacceptable treatment I received from staff at your Sunnypark branch on Tuesday 30-09-2025. Upon entering the store, I attempted to place my order at the till, as the self-service kiosk was occupied and the second kiosk was not functioning. Despite this, I was told I could not order at the till. I observed that other customers who arrived after me were assisted without issue, which raised concerns about inconsistent service practices.

When I queried this, I was informed that there was a queue at the kiosk an inaccurate claim, as I was seated directly next to it and no such queue existed. My concerns were dismissed, and instead of resolving the matter professionally, another employee responded by telling me I was “bickering” and instructed me to “go sit down.” Her tone and conduct were rude, dismissive, and unprofessional. I found this experience deeply disappointing and not reflective of the customer service standards I expect from a reputable brand like Fishaways. I request that this matter be investigated and that appropriate steps be taken to ensure staff treat all customers with respect and fairness.