1 reviews | Active since Mar 2014
BAD BAD Service!
First of all, the person who helped me, could not speak Afrikaans.<br> Then the other woman, Olga (I think the manager) helped me in Afrikaans. My mother wanted a fried Medium Hake and chips @ R43.99. This was about 19:13. We paid and left and went to the Spar. When we came back at 19:40 the order wasn't ready (there where two other people in the restaurant) and Olga said the slip went missing, they will make it now. I waited about another ten minutes. We went home and when we opened the parcel, the fish was grilled and not fried. I called Fishaways and after holding long for Olga she said she fried it herself and couldn't believe the other girl but the wrong order in the package and asked my address and phone number and that they will deliver the right order. I am still waiting. And the other person probably also got the wrong order... How is such bad service even possible? The place want even busy.
Thank you very much for taking the time to report your experience with our Die Boord, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Die Boord, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care