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CF
Caesare F

1 reviews | Active since Jun 2016

21 Jul 2018, 22:58

Bad attitude, staff threatening customers

When one orders food for delivery and after an hour of waiting for an order that was paid for already, we receive an incorrect order. We leave the comfort of our residence to ensure that the order is correct but find a gang of ****s waiting for us not willing to speak the universal language of English and then swear at us as customers... After a harsh exchange of words with the staff and manager because the manager couldn't address us appropriately, they called alarmnet and the police to escort us out. I expect a call from the owner of the Lenasia South-Famous Brands franchise, Mr Shiek as advised by these ****s because I'd like to find out how Nicolas and his crew reciprocate this event to you, please give me a call as they have my details on your system.

0
Replies (3)
Fishaways
Fishaways's reply23 Jul 2018, 11:15
Official

Hi Caesare

Thank you very much for taking the time to report your experience with our (Store name) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team

Customer care line: ***

CF
Caesare F's update23 Jul 2018, 18:02
Reviewer Update
What a popular response, thank you Fishaways team. My grievances is about the store manager so having the store manager contact me is of no use. The generic response was pasted in with such never minded attitude you couldn't even insert the store name, nonetheless I'll call your customer care line and try that avenue again.
CF
Caesare F's update23 Jul 2018, 18:02
Reviewer Update
What a popular response, thank you Fishaways team. My grievances is about the store manager so having the store manager contact me is of no use. The generic response was pasted in with such never minded attitude you couldn't even insert the store name, nonetheless I'll call your customer care line and try that avenue again.