Bad Attitude

On Monday at 19:30 I ordered a hake platter & calamari. At 8:30 the ordered had not arrived, I called and we were told they will check where the driver is and the call was dropped, I assumed I will be called back but it did not happen. at 21:10 I called again, this time the cashier decided to just give the phone to the manager Cecil who told me he will check where the driver is, at this point I was annoyed, at no point was I even given a half baked apology and how many times are they checking the whereabouts of the driver? wasn't this done when I called at 8:30. Needless to say at 21:20 their driver arrived, so I sent him back with the food. With that level of unprofessionalism why would I want to support such a business? I would have thought that the manager would also have the decency to call back and explain/apologise til this day it has not happened. I'm guessing this business does not need clients!! How do you expect the staff at the bottom to have customer care skills when even their management does not have? The shop is 10 mins away from my house but then again their website does say freshhh is worth the wait, I guess I didn't expect a 2 hr wait