1 reviews | Active since Jan 2012
ATTITUDE
Good day <br> I would like to let famous brands know the kind of treatment i have recieved at one of their new franchises in PTA west. I went there yesterday and ordered the hake and chips. Got order number 126. Lethabo was the person who was taking my order but she was very distracted with talking to the ladies at the back and didnt even focus on what I said. The other gentlemen i think his name is Joseph completed my order. Lethabo went to give the other customers their orders who were before me and when i was my turn, she just called out the number and i went to collect. something said i should check my order and found that there were no condiments and asked her to salts and other things like serviettes. She gave me such an attitude. She actually gave me 1 sachet of that spicy salt. I actually do not want to pull a race card but it felt like my color mattered. When i told her that i am not happy she turned around and started chatting away with her colleagues at the back. They started to laugh etc. This is not professional at all and ended up giving my food to the guy who parks the vehicles there. HOPEFULLY SOMEONE WILL ACTUALLY DEAL WITH THIS.<br> When you deal with customers, you smile
Thank you very much for taking the time to report your experience with Phillip Nell Pretoria West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Thank you very much for taking the time to report your experience with Phillip Nell Pretoria West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
