Arrogant Staff Members and Bad service

We normally order at least 2-3 times a month food from Fishaways and its been now the second time we have expierance bad services from them. The first time we received a wrong order my husband immediatley notified Fishaways to let them know we did not get a salad which we have paid for so the lady said she will send the driver to come and deliver our salad after waiting almost 1 hour for the driver to pitch my husband phoned them to check when this driver will arrive, the lady then said sorry the driver has left for the day and there is nothing they can do about it so after a massive argument we left it and decide to let it go. So last night we went to Bromhof and order Hake with Chips when we arrived home they gave us rice instead of the chips, which is clearly on our slip "Chips" So my husband phoned again to let them know we have received a wrong order. The lady who was assisting him had such a bad attitude plus being arrogant when we did not make the mistake so after the massive argument with the lady my husband said he will have to phone the owner then as its not the first time the staff members has treated us like this. The lady then said to my husband he can phone the owner he doesn't event know what they sell on the menu. (I mean really what type of response is that) so my husband said he will go to the store and sort it out himself so I have convinced him to please not go there as he was very angry and we don't want him to scream and argue about things like this in the store. So Its now the second time we have paid for food which we did not get and its unacceptable I don't care about the food the biggest problem is that the staff member treating us like ****.... I will never ever put my foot in that shop again.