ALMOST 2 HRS late delivery
On Monday at 17:45pm we ordered from Fishaways. 30 min later we phoned and still no food, the driver was on his way, hour later we phoned again, store stating again that driver is on his way.
The driver pitched at 19:30pm with our food, and to put the cherry top, it was the complete wrong order.
If we did not pay online, I would not have paid fishaways as it is absolute service failure and getting the order wrong, seriously.
Very disappointed.
Thank you very much for taking the time to report your experience with our Elridge Corner branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care line: ***
Thank you very much for taking the time to report your experience with our Elridge Corner branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care line: ***