2 hour to deliver.

So disappointed with fishaways in Port Shepstone. I had ordered lunch for my husband at around 13:30 today 5/11. I order the sharing meal for 2 for R99 via the app. I then called at 14:30 to follow up as nothing was delivered. So the lady tells me that there is no sharing meal for 2 I said but it’s on the app and I want the meal because I had paid for it. She said she can not and will send the platter for 1 instead. They did not have the decency of even trying to contact me in that hour to explain that they do not have that order on menu. I had to call in and find out what’s the delay after 1 hour. After doing my errands I returned to our shop at 15:30 and see the delivery guy delivering the meal at 15:30 which was 2 hrs after I had placed the initial order with cold soggy food absolutely oily onion rings. Food was ice cold and just horrible. I was not going to review but the reason for my review at this hour is because I am up with a sick husband who has tummy cramps and nausea and fishaways was the last thing he ate. Service really sucks. Will post pick of proof of order which I was told I couldn’t get and they took it upon themselves to tell me what they can give me