Fishaways Musgrave is a huge no no!

My husband purchased two meals on two separate days in October and December 2024 (hake and stirfry for R74.50 and the Family Trio Meal for R210.90). I wrote an email about both incidents and the store manager (Patrick) reached out via phone call and WhatsApp. One evening he started sending WhatsApp texts requesting more information about both meals and seemed to want to sort out the issue urgently. I forwarded pics. Almost two months, I had heard nothing from him or anyone from the franchise, despite the proof and his assurance to 'correct my experience'. He put me in touch with someone from the store (Thabile) to arrange for me to get the replacement meal. I texted him to say I prefer a refund. Thabile then contacted me directly and we arranged for me to collect my money. As I was leaving for the store, Thabile sends me a message saying that Patrick said he offered to refund me only for the one meal - conveniently, the R74.50 one. What later followed was a heated phone conversation with Patrick, in which he insisted on compensating me for the one meal. He has no business running that place and I told him as such. From repeated bad experiences of Fishaways Musgrave (disinterested staff, slow readiness of orders, poor quality meals including soggy, darkened chips that look like they were cooked in very old oil, to burnt stirfry and unseasoned fish), I can sincerely say avoid this place like the plague.