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Navine C
1 reviews | Active since Mar 2017
23 Sept 2024, 14:55
Unlucky Fish Chips - Kalk Bay
I am currently waiting for 56 minutes at Kalk Bay branch, Cape Town, for an order of fish and chips. Yes irs a public holiday tomorrow abd long weekend but the cashier should not say that waiting time is 15 minutes. Also, do not take customer's money unless you you have informed thatcl waiting time exceeds one hour. I have a tourist with me who cannot spare an hour... not fir waiting. A simple solution is sign board stating what the waiting time us. I am quite irritated......and still waiting
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Navine C's updateReviewer Update
25 Sept 2024, 11:40After 1 hour, I eventually received my order, entertaining a Brazilian visitor. The food was oily and felt as if it had been rushed. A very simple solution is to display a sign board stating what the waiting time is.... do not take customer payments until they have been informed of waiting time. Several other tourists were also delayed and some felt they needed to leave with their order, even though they had paid. Lucky Fish has damaged Cape Town's reputation and needs to take steps to remedy it's communication and operations.
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Navine C's update25 Sept 2024, 11:40
Reviewer Update
After 1 hour, I eventually received my order, entertaining a Brazilian visitor. The food was oily and felt as if it had been rushed. A very simple solution is to display a sign board stating what the waiting time is.... do not take customer payments until they have been informed of waiting time. Several other tourists were also delayed and some felt they needed to leave with their order, even though they had paid. Lucky Fish has damaged Cape Town's reputation and needs to take steps to remedy it's communication and operations.