****py service

Extremely terrible service from Kwagga mall Fish and chips and the cashier, Thabisile. I was the last person in the queue when a man went straight to the counter and placed his money there while the lady in front was still ordering. I moved forward and told the cashier to take note of the queue before assisting the man. The lady in front finished but didn't move immediately, I paused a bit waiting for her to move but she seemed to be taking longer, the man who skipped the queue, out of anger asked me, so why aren't you ordering? I was forced to shout and order from behind the lady. Now the ordering has been done and out of the way, I stood at the collection's counter, where the waiting bench was already occupied. About 5 people who ordered after me came and waited for their orders too. People who ordered before me got their orders and left, next thing I hear order numbers ahead of mine being called. The 5 people who ordered after me got their food and left, I was left sitting alone, yes I ended up sitting because it took 30 minutes to get my order. I got up at some point to ask why people that came after me were getting their food before me, I was given a condescending response with a smug on her face, "the fish you ordered was frozen, thats why your order is taking long. Sorry".

Fish is stored in the freezer and should be frozen, was I the only customer buying Fish???

It was almost as though she decided to delay me because I complained about the man who skipped the queue.
It's a pity I didn't take note of where to report bad service for that specific Fish and chips directly because it will be too soon if I set foot there again!