RS
Rian S
1 reviews | Active since Mar 2009
17 Oct 2025, 11:21
You are usually quite quick in responding to an order
You are usually quite quick in responding to an order. I would get an email that th order has been invoiced but then it breaks down. No further commes and the next thing the courier is at your door and you're not there to take delivery. All because Girst Shop didn't communicate. I love your responsiveness and quick turnaround but what does it take from you to just let the courier send a message about when the order will be delivered
Helpful (0)
Replies (1)0
Replies (1)
FirstShop's replyOfficial
17 Oct 2025, 11:24Hi Rian, thank you for taking the time to share your experience and for your kind words about our responsiveness. We completely understand how frustrating it can be to have a delivery arrive unexpectedly. While we do our best to make sure customers receive updates along the way, there are times when the courier delivers sooner than expected without prior notice. We’re continuing to work closely with them to help improve communication and ensure customers are kept informed ahead of delivery. We truly appreciate your feedback, it helps us keep refining the process.
FirstShop's reply17 Oct 2025, 11:24
Official
Hi Rian, thank you for taking the time to share your experience and for your kind words about our responsiveness. We completely understand how frustrating it can be to have a delivery arrive unexpectedly. While we do our best to make sure customers receive updates along the way, there are times when the courier delivers sooner than expected without prior notice. We’re continuing to work closely with them to help improve communication and ensure customers are kept informed ahead of delivery. We truly appreciate your feedback, it helps us keep refining the process.