Worst experience with FirstShop

FirstShop refuses to adhere to the CPA Act, as they made a mistake with advertising their prices online and to various entities that would resell their product.

I was a victim to one of their mess ups, which will end up costing me thousands of Rands and reputation. They advertised a HPE MSA 2062 10/25GbE iSCSI 2U 24-disk 2.5-inch Storage Chassis with 2x 1.92TB RI SSD SKU: R0Q82B for R177 499.00 for weeks now and supp**** that price to all their suppliers who then advertised this price for them.

Yesterday 07/07/2025 when I contact them to make a purchase because I quoted my client according to FirstShop pricing. I then waited the 2 weeks for my client to approve and send the PO only to find now when putting the order in that, we are sorry but we made a mistake and are now correcting it everywhere the price should actually be R391 000.

Now I have to go back to my client and explain that there was a mistake and lose the respect and reputation I have built with my client over the years or I must fork out the difference and purchase the machine for the new price due to FirstShop not picking up that there was a mistake until I was about to make the purchase, oh the silver lining thou is they offered me a discount off the R391 000, big whoop.

Worst experience I have ever encountered, when calling and explaining it is not my fault and it is due to me that they noticed this mistake when wanting to make a purchase then they immediately change the price was wrong and I should still pay the price I quoted my client on. I have screenshots of the price I was originally shown, along with the changed price, I also have screenshots of how my cart for the item shows R177 499.00 yet still get told otherwise.

I work in the IT industry and am well aware of the consciousness of making a mistake like this will cost the company but I should not suffer for their incompetence to run a business efficiently.