Worst carry through service with empty promises.

I ordered a Silver USB Hub in January 2023 to match my other silver accessories for my silver laptop. A black unit was however delivered. I informed them of the error, and five months later it has been nothing but empty promises frustrations to get the problem sorted.

Everything gets dragged out because they only communicate via email with weeks going by without any response, and no direct telephone numbers to talk to whoever is dealing with these matters, even when I ask them to just call me to resolve this.

I was promised by both Vivien-Lee Bester and Odelia Govender that they would replace the incorrectly supp**** black unit with an agreed upon silver unit.

Happy Mamphaga finally sent a courier to collect the incorrectly supp**** unit in March, and now we are at close to the end of May, and still no replacement unit sent.

My last email communication was from Vivien-Lee Bester on 25 April saying that the delay is because I have not provided them with my banking details for a refund, but that was not the agreed arrangement.

I rep**** to her saying that we agreed on a correct replacement of the item, and not a refund. A month later I have not had any response from her or anyone else.

I think I have been more than patient by trying to communicate with them over a period of five months before having to resort to post this review, and only want what is rightly mine and agreed upon in our email communications which I have full record of.