JC
Jack C

1 reviews | Active since Feb 2014

15 Apr 2026, 12:00

Very disappointed - Refund please

Very disappointed I called the company to confirm stock before I placed and paid for the order online - they assured me they have the items in stock as I needed it urgently.

It was supposed to be delivered on 10 April - now it will only be dispatched on 30 April????

I wan't a full refund immediately

I have asked Gerrie Britz 3 x way the order is delayed - His standard response:

I must apologise, there has been a delay on your order. We expect your order to be dispatched by 13-April-2026, and we will provide you with the tracking information as soon as it becomes available. Please rest assured that we are doing everything we can to expedite the process and ensure a prompt delivery to you.

Next one: I must apologise, there has been a delay on your order.

We expect your order to be dispatched by 30-April-2026, and we will provide you with the tracking information as soon as it becomes available. Please rest assured that we are doing everything we can to expedite the process and ensure a prompt delivery to you.

0
Replies (3)
FirstShop
FirstShop's reply15 Apr 2026, 12:28
Official
Hi Jack, I’m really sorry for the frustration here, especially given that you confirmed stock with us upfront and needed this urgently. I completely understand why the shifting dispatch dates would be concerning. have reviewed the order and can confirm that stock is available. It appears the delay and updated ETA were the result of an internal update. We are currently correcting this on our side and aligning everything to ensure the order can proceed as expected. You’ll receive a direct update. If you would still prefer to proceed with a refund, we’ll of course assist with that as well. Thanks for your patience while we get this sorted.

Best regards,

JC
Jack C's update15 Apr 2026, 13:55
Reviewer Update
Thank you for your prompt reply.
Let’s see what happens.
FirstShop
FirstShop's reply16 Apr 2026, 15:30
Official
My pleasure. I see the order is invoiced and on the way. 

Best regards,