Unsatisfied customer

I was not impressed with the customer service levels, although in the email for this review,it stated "Customer service is our numer 1 priority",I beg to differ.

I made a purchase of R60 000 last week, by the help of a sales person Hendry. He would assist me with available items and after our call send Colin to give me quotes. Now in this instance,I'm thinking Hendry is Sales and Colin is Accounts. This sales and quoting thing went about three times before I able to make a final decision of items to settle for and purchase. Hendry was a great sales person and answered my emails/returned calls timeously. I then made payment and wasn't now sure who to send POP too- my sales person or the one who sent me the quote,so I sent to both. Then asked them both of delivery estimated time after clearance of the amount (asked them both so who ever get email first can respond,since I was pressed with time), I was given 1-2days depending on clearance. I made a Pay-and-clear so as to clear same time and be in line for be delivered to be in a day. Instead of acknowledgement of receipt of payment and thank me as a client for going with them as a supplier, later in the day, I get rude emails from both Hendry and Colin. Hendry sends " You deal with Colin,please mail Colin in future" and Colin same time sends an email too, "Our company only allows 1 sales person per company so if you please stop emailing Hendry that will be best".

Number one, no one told me process that after a quote,I only deal with so and so,at this point I have two people attending to me and not sure who to address further communication to. Secondly, I filled in a form before payment, of my company details and where I'd like the items to be delivered to, when I get a delivery notification, it had an incorrect address for delivery. I called Hendry appalled by these emails,he apologized and was to liase with Colin with regards to the error in delivery address and heasked I respond to mail and cc Colin as well. I did so. Colin doesn't apologize for the error they made,only tells me "I'll arrange for your order to be credited and re-invoiced accordingly, please note this will delay your order delivery".

At this point I'm so angry and stressed as I have an exact time to deliver these items where they need to and he tells me this will delay delivery and its not even my fault! I'm not at all happy with service I got,I kept quiet just so my delivery arrives without further sabotage and was to send this review after but I let it go and just said agh I'll never buy there again, all my other orders will be through another supplier I had lined up before choosing FirstShop. I didn't get the treatment I feel I should have,as a customer and also mind you,it was not a small purchase to be treated that way. Thank you for allowing me to review,I needed to state my experience.