K
Kaycee
1 reviews | Active since Aug 2023
08 Oct 2024, 11:55
Unreliable
Ordered something and asked to pick it up as I work till late they said they don’t have that option so they continued to send it and I never received it, they claim they can’t assist me because it was a error with the courier company, never got any assistance after.
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FirstShop's replyOfficial
08 Oct 2024, 14:06Hi Kundai, we're sorry to hear about your experience and understand your frustration. This situation is unusual, as our team is committed to providing support at every step. We haven’t found any prior communication on our system from you regarding this, but we did try reaching out to discuss and resolve this matter. Unfortunately, our call went unanswered.Please feel free to contact us directly so we can address this promptly and ensure a resolution. Thanks,
Regards, Jarred.
Regards, Jarred.
FirstShop's reply08 Oct 2024, 14:06
Official
Hi Kundai, we're sorry to hear about your experience and understand your frustration. This situation is unusual, as our team is committed to providing support at every step. We haven’t found any prior communication on our system from you regarding this, but we did try reaching out to discuss and resolve this matter. Unfortunately, our call went unanswered.Please feel free to contact us directly so we can address this promptly and ensure a resolution. Thanks,
Regards, Jarred.
Regards, Jarred.