AM
Asiphe M

1 reviews | Active since Aug 2017

15 Jun 2023, 17:23

Unnessarily long ordering process and fulfillment

I made a purchase for an Adata XPG Gammix s70 SSD at 22:21 on the 13th of June. I received an email at 02:00 on the 14th of June that my sales order was created???. Email mentions standard delivery time is 1 to 3 working days for Johannesburg metro areas. Today the 15th of June I receive an email that my order was invoiced???. Same email mentions that the standard delivery time is 1 to 3 working days.

I call in and am told that the delivery would only be fulfilled on Monday the 19th of June. I request to collect and am told it would take longer if I tried to collect or for them to get my package for collection.

I have not received any notification for a tracking number for my delivery, order process is unneccessarily long. I wonder now if there was any stock availability.

Definitely not buying again!!!.

0
Replies (1)
FirstShop
FirstShop's reply19 Jun 2023, 16:34
Official
Hi Asiphe, thank you for bringing this to our attention. Kindly send us your order number and we'll have the team immediately investigate this. We sincerely apologize for the inconvenience experienced and will revert back to you as soon as possible.