Unacceptable Customer Serve and Lack of Communication

An order placed on 1st October, with their delivery time stating 3/4 days, has still not been delivered to date. Today is 19th October!! There was some glitch with their payment interface but not once did we receive any kind of notification or apology from them. I was given the runaround by their call centre, subsequently I contacted Wayne Panino (the head of sales). Only just got confirmation now from Wayne that our order will be delivered today. This kind of service is unacceptable and the fact that they didn't communicate at all with us, the customer, is also unacceptable.