LR
Leon R
1 reviews | Active since Jul 2011
20 Nov 2023, 19:59
Unable to change my login name and e-mail at FirstShop
I changed my e-mail address in March this year. I sent notifications to all the accounts for which the web interface does not allow the changing of the e-mail address.
One of these where FirstShop, which I notified on 2 June. They didn't change my e-mail address (or login name, which for that site is also the e-mail address, normal nowadays).
On Saturday I ordered HP products. I realised that the e-mail address had not been changed, so I sent them a notification to change my e-mail address (again), and to ask them to send all e-mails sent to me old e-mail address of the current order to the new e-mail address.
So this morning I received an e-mail saying that they cannot change my login name, and I have yet to receive the e-mails. So much for a technology company!
Helpful (0)
Replies (10)0
Replies (10)
FirstShop's replyOfficial
21 Nov 2023, 07:56Hi Leon, apologies for the trouble. Please note that you need to login on your profile and change your email address and personal info yourself. We can reset the password for you but cannot change your personal info on the FirstShop store profile.
For our system, we can change the details no problem. Any old documentation you may need we can also resend.
For our system, we can change the details no problem. Any old documentation you may need we can also resend.
FirstShop's reply21 Nov 2023, 07:56
Official
Hi Leon, apologies for the trouble. Please note that you need to login on your profile and change your email address and personal info yourself. We can reset the password for you but cannot change your personal info on the FirstShop store profile.
For our system, we can change the details no problem. Any old documentation you may need we can also resend.
For our system, we can change the details no problem. Any old documentation you may need we can also resend.
LR
Leon R's updateReviewer Update
21 Nov 2023, 09:12Ok, maybe you need to direct me to the place where I can change my e-mail address.
I tried going into the profile, it only gives My orders, My addresses and Logout. Under my addresses it only gives you the option to change the default address and the addition of another address (I even tried that, hoping that it would give me the option of changing the e-mail address there, to no avail.
I tried going into the profile, it only gives My orders, My addresses and Logout. Under my addresses it only gives you the option to change the default address and the addition of another address (I even tried that, hoping that it would give me the option of changing the e-mail address there, to no avail.
LR
Leon R's update21 Nov 2023, 09:12
Reviewer Update
Ok, maybe you need to direct me to the place where I can change my e-mail address.
I tried going into the profile, it only gives My orders, My addresses and Logout. Under my addresses it only gives you the option to change the default address and the addition of another address (I even tried that, hoping that it would give me the option of changing the e-mail address there, to no avail.
I tried going into the profile, it only gives My orders, My addresses and Logout. Under my addresses it only gives you the option to change the default address and the addition of another address (I even tried that, hoping that it would give me the option of changing the e-mail address there, to no avail.
LR
Leon R's updateReviewer Update
21 Nov 2023, 10:12Hi
I have done that...
Can you also change my login details to my old address as well and send me all the documentation relating to this order to the new e-mail address.
Regards
Leon
I have done that...
Can you also change my login details to my old address as well and send me all the documentation relating to this order to the new e-mail address.
Regards
Leon
LR
Leon R's update21 Nov 2023, 10:12
Reviewer Update
Hi
I have done that...
Can you also change my login details to my old address as well and send me all the documentation relating to this order to the new e-mail address.
Regards
Leon
I have done that...
Can you also change my login details to my old address as well and send me all the documentation relating to this order to the new e-mail address.
Regards
Leon
FirstShop's replyOfficial
21 Nov 2023, 13:58Hi Leon, I have changed the address on your only profile and sent the password reset so you can access the profile with your new address.
Our system sends out invoices automatically. If you search your mailbox for our domain @firsttech.co.za you will pick up all comms we have sent.
Our system sends out invoices automatically. If you search your mailbox for our domain @firsttech.co.za you will pick up all comms we have sent.
FirstShop's reply21 Nov 2023, 13:58
Official
Hi Leon, I have changed the address on your only profile and sent the password reset so you can access the profile with your new address.
Our system sends out invoices automatically. If you search your mailbox for our domain @firsttech.co.za you will pick up all comms we have sent.
Our system sends out invoices automatically. If you search your mailbox for our domain @firsttech.co.za you will pick up all comms we have sent.
LR
Leon R's updateReviewer Update
21 Nov 2023, 18:44Duh!
It was obviously sent to my old e-mail address.
So kindly get your IT staff to forward the Order confirmation and Invoice to me (at the new e-mail address)
It was obviously sent to my old e-mail address.
So kindly get your IT staff to forward the Order confirmation and Invoice to me (at the new e-mail address)
LR
Leon R's update21 Nov 2023, 18:44
Reviewer Update
Duh!
It was obviously sent to my old e-mail address.
So kindly get your IT staff to forward the Order confirmation and Invoice to me (at the new e-mail address)
It was obviously sent to my old e-mail address.
So kindly get your IT staff to forward the Order confirmation and Invoice to me (at the new e-mail address)
FirstShop's replyOfficial
22 Nov 2023, 08:52👍
FirstShop's reply22 Nov 2023, 08:52
Official
👍
LR
Leon R's updateReviewer Update
23 Nov 2023, 07:00Hi
Thank you for changing my e-mail address and login name (hopefully you are now going to give clients the ability to do that themselves).
I received the Order confirmation which was sent to me manually.
Subsequent to this, I received this SMS :
Dear LEON VAN ROOYEN, order FS***7/ORDZ*** was invoiced on INFC***9 (see email) and is now in shipping. Regards, Customer Service - FirstShop
I received no e-mail.
The e-mail in my first order contained the tracking information.
So can you please provide me with the invoice and tracking information.
Regards
Leon
Thank you for changing my e-mail address and login name (hopefully you are now going to give clients the ability to do that themselves).
I received the Order confirmation which was sent to me manually.
Subsequent to this, I received this SMS :
Dear LEON VAN ROOYEN, order FS***7/ORDZ*** was invoiced on INFC***9 (see email) and is now in shipping. Regards, Customer Service - FirstShop
I received no e-mail.
The e-mail in my first order contained the tracking information.
So can you please provide me with the invoice and tracking information.
Regards
Leon
LR
Leon R's update23 Nov 2023, 07:00
Reviewer Update
Hi
Thank you for changing my e-mail address and login name (hopefully you are now going to give clients the ability to do that themselves).
I received the Order confirmation which was sent to me manually.
Subsequent to this, I received this SMS :
Dear LEON VAN ROOYEN, order FS***7/ORDZ*** was invoiced on INFC***9 (see email) and is now in shipping. Regards, Customer Service - FirstShop
I received no e-mail.
The e-mail in my first order contained the tracking information.
So can you please provide me with the invoice and tracking information.
Regards
Leon
Thank you for changing my e-mail address and login name (hopefully you are now going to give clients the ability to do that themselves).
I received the Order confirmation which was sent to me manually.
Subsequent to this, I received this SMS :
Dear LEON VAN ROOYEN, order FS***7/ORDZ*** was invoiced on INFC***9 (see email) and is now in shipping. Regards, Customer Service - FirstShop
I received no e-mail.
The e-mail in my first order contained the tracking information.
So can you please provide me with the invoice and tracking information.
Regards
Leon
FirstShop's replyOfficial
23 Nov 2023, 08:30Hi Leon, only orders going forward will send to your new email address.
FirstShop's reply23 Nov 2023, 08:30
Official
Hi Leon, only orders going forward will send to your new email address.
LR
Leon R's updateReviewer Update
23 Nov 2023, 09:44I give up! After I received the order from Jarred Mann, I received a phone call from Craig of Customer Service, saying he has difficulty in sending an e-mail. TO MY OLD ADDRESS!
Definitely not a Tehnology Company I want to be associated with.
Definitely not a Tehnology Company I want to be associated with.
LR
Leon R's update23 Nov 2023, 09:44
Reviewer Update
I give up! After I received the order from Jarred Mann, I received a phone call from Craig of Customer Service, saying he has difficulty in sending an e-mail. TO MY OLD ADDRESS!
Definitely not a Tehnology Company I want to be associated with.
Definitely not a Tehnology Company I want to be associated with.
LR
Leon R's updateReviewer Update
26 Nov 2023, 22:23Hi
The invoice mentions "Freight ShipVia ". I wonder whether it is Ship-Via.com or whether the courier company is missing. Can you tell me where I can track the shipment?
The invoice mentions "Freight ShipVia ". I wonder whether it is Ship-Via.com or whether the courier company is missing. Can you tell me where I can track the shipment?
LR
Leon R's update26 Nov 2023, 22:23
Reviewer Update
Hi
The invoice mentions "Freight ShipVia ". I wonder whether it is Ship-Via.com or whether the courier company is missing. Can you tell me where I can track the shipment?
The invoice mentions "Freight ShipVia ". I wonder whether it is Ship-Via.com or whether the courier company is missing. Can you tell me where I can track the shipment?