CE
Carl E
1 reviews | Active since Mar 2024
06 Mar 2024, 17:31
Think twice
As a first time customer i am very disappointed and not sure if this company is legit, i did an immediate payment to the correct bank account with every reference number needed and a day later now still their accounts team can't find my money anywhere, sent proof of payment to multiple people and 20 phone calls later still no resolution, R10000 just gone please beware and maybe consider Takealot just save up and put the extra with the savings isn't worth the hassle and stress
Helpful (0)
Replies (6)0
Replies (6)
FirstShop's replyOfficial
07 Mar 2024, 08:37Hi Carl, so sorry for the hiccup. After checking with the team, I can see that you ordered yesterday and paid using African Bank. Despite using immediate transfer, this can still take a couple hours to clear in FNB. Our team did communicate with you throughout the process assuring you all would be sorted and as promised, everything was sorted yesterday of which you were sent an update this morning before 7:30.
Apologies again for the hassle and stress this order has caused you!
Apologies again for the hassle and stress this order has caused you!
FirstShop's reply07 Mar 2024, 08:37
Official
Hi Carl, so sorry for the hiccup. After checking with the team, I can see that you ordered yesterday and paid using African Bank. Despite using immediate transfer, this can still take a couple hours to clear in FNB. Our team did communicate with you throughout the process assuring you all would be sorted and as promised, everything was sorted yesterday of which you were sent an update this morning before 7:30.
Apologies again for the hassle and stress this order has caused you!
Apologies again for the hassle and stress this order has caused you!
CE
Carl E's updateReviewer Update
07 Mar 2024, 09:03But the issues just don't stop though, now the person helping me says my tv license is behind, i sent a statement that very clearly shows i pay it monthly and have been doing so for many years every single monthly debit is there for the past 5 years not missed once now she wants me to settle the balance but that balance is whats left for the year that goes off every single month like clockwork this is dissapointing
CE
Carl E's update07 Mar 2024, 09:03
Reviewer Update
But the issues just don't stop though, now the person helping me says my tv license is behind, i sent a statement that very clearly shows i pay it monthly and have been doing so for many years every single monthly debit is there for the past 5 years not missed once now she wants me to settle the balance but that balance is whats left for the year that goes off every single month like clockwork this is dissapointing
FirstShop's replyOfficial
07 Mar 2024, 09:31Hi Carl, I assure you we are not questioning your perfect payment record with SABC. The TV license process is something that must be adhered too from a company policy perspective as we get fined for every TV we sell where the customer's TV license is not up to date with payment at the time we submit the sales.
Please rest assured that we will never intentionally try to make our customers lives difficult! Everything we do is with the best intentions in mind for both our customers and us for all business transactions!
Please rest assured that we will never intentionally try to make our customers lives difficult! Everything we do is with the best intentions in mind for both our customers and us for all business transactions!
FirstShop's reply07 Mar 2024, 09:31
Official
Hi Carl, I assure you we are not questioning your perfect payment record with SABC. The TV license process is something that must be adhered too from a company policy perspective as we get fined for every TV we sell where the customer's TV license is not up to date with payment at the time we submit the sales.
Please rest assured that we will never intentionally try to make our customers lives difficult! Everything we do is with the best intentions in mind for both our customers and us for all business transactions!
Please rest assured that we will never intentionally try to make our customers lives difficult! Everything we do is with the best intentions in mind for both our customers and us for all business transactions!
CE
Carl E's updateReviewer Update
07 Mar 2024, 09:58The issue is i provided statements proving that i pay every month and included is the very latest payment for march yet they tell me my account is behind but the statement from the tv license website says i am not.
CE
Carl E's update07 Mar 2024, 09:58
Reviewer Update
The issue is i provided statements proving that i pay every month and included is the very latest payment for march yet they tell me my account is behind but the statement from the tv license website says i am not.
CE
Carl E's updateReviewer Update
07 Mar 2024, 10:32I just need to know if there is actually stock of my item, im reading many reviews of having these same issues and delays and then it was just delay tactics because of stock availability
CE
Carl E's update07 Mar 2024, 10:32
Reviewer Update
I just need to know if there is actually stock of my item, im reading many reviews of having these same issues and delays and then it was just delay tactics because of stock availability
FirstShop's replyOfficial
07 Mar 2024, 14:30Hi Carl, for sure there is stock. Your order went through earlier today.
FirstShop's reply07 Mar 2024, 14:30
Official
Hi Carl, for sure there is stock. Your order went through earlier today.