TA
Tea A
1 reviews | Active since Jul 2017
30 Mar 2023, 08:21
They are not that bad
The problem was solved and the item eventually arrived after 10 days. Customer service was patient and understanding of my frustrations. I kind of understand the problem that some people are experiencing with Firstshop regarding slow delivery. I guess Firstshop makes use of a third-party delivery company that probably tries and combine orders to keep running cost low. This unfortunately is not great for business; this could be because some destinations are really far and this is the only way this makes sense. I do recommend Firstshop changes their delivery company if they want to improve the user's experience.
Helpful (0)
Replies (1)0
Replies (1)
FirstShop's replyOfficial
30 Mar 2023, 15:04Hi Tea, thank you for taking the time to provide feedback on your recent experience with FirstShop. We're glad to hear that our customer service team was able to assist you in resolving the issue with your order and that you found them to be patient and understanding of your frustrations. We apologize for any inconvenience caused by the delay in delivery. We do make use of a third-party delivery company. However, we understand this can sometimes result in longer delivery times, especially for more remote destinations. We appreciate your suggestion to consider changing our delivery company to improve the user experience, and we will take this into consideration. We constantly look for ways to improve our service and ensure our customers receive their orders as quickly and efficiently as possible. Thank you again for your positive feedback, and we hope to have the opportunity to serve you again in the future.
FirstShop's reply30 Mar 2023, 15:04
Official
Hi Tea, thank you for taking the time to provide feedback on your recent experience with FirstShop. We're glad to hear that our customer service team was able to assist you in resolving the issue with your order and that you found them to be patient and understanding of your frustrations. We apologize for any inconvenience caused by the delay in delivery. We do make use of a third-party delivery company. However, we understand this can sometimes result in longer delivery times, especially for more remote destinations. We appreciate your suggestion to consider changing our delivery company to improve the user experience, and we will take this into consideration. We constantly look for ways to improve our service and ensure our customers receive their orders as quickly and efficiently as possible. Thank you again for your positive feedback, and we hope to have the opportunity to serve you again in the future.