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jW
joana W

1 reviews | Active since May 2012

20 Mar 2023, 14:51

The worst customer service for an online return I have ever received. Stick to Takealot..

Hi ordered an inverter online, it arrived on 02 March. The same day I tried to log a return, as what was advertised and what I got did not meet my requirements.

After an extensive search, phoning their customer careline- which didn't answer, I eventually found an RMA email. They took over 10 days to organize a pick up. After emailing back and forward with Happy Maphanga, so there is an email thread, the last straw for me is that after enquiring about my refund 20 DAYS later they email back saying my delivery is on its way!!!!

According to the one person we manage to contact, because our item was returned 10 days after invoice they cannot refund it (I literally logged a return on the day I received it). Cannot begin to imagine how many credit act laws this breaks.

I will NEVER reccomend this company to anyone.

On the phone again for the last 30 minutes and still getting shoved from pillar to post.

Save yourselves the agony, and do not purchase anything online from this company.

0
Replies (2)
FirstShop
FirstShop's reply20 Mar 2023, 15:25
Official
Hi Joana, we are sorry to hear about your negative experience with us. We strive to provide excellent customer service and it is disappointing to hear that we fell short in your case. We apologize for any inconvenience caused by the delay in organizing the pick-up of the item and the lack of response from our team. We understand that the return process took longer than expected, and we apologize for any frustration this may have caused you. We would like to assure you that this is not the level of service we aim to provide to our customers. We are constantly working to improve our processes and we appreciate your feedback as it helps us identify areas where we can do better. We will further investigate your mentioned matter, address it to the relevant department and revert back to you shortly. Again, sincere apologies for the inconvenience experienced. 
jW
joana W's update31 Mar 2023, 16:31
Reviewer Update
Unfortunately your well worded message is not at all helpful. After this post, and much back and forward, I eventually secured a "refund". However that was actioned on the 22 March. 7 business days later, the amount is still not reflecting on my bank account, despite assurances that it would after 2-3 days.

This whole process of purchasing/returning has taken over 5 weeks, and I'm still out R12000