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Dani

1 reviews | Active since Aug 2026

28 Aug 2026, 09:37

The process and ordering was fine

The process and ordering was fine. The issue came for returns . It’s an awful process that’s very manual. Submit return but then a email heavy process where I need to attach pictures and wait and finally when returning I then get sent banking details to make a payment for the return that I then have to submit the POP via email again. Also think the expectation that I pay more for something to be returned is not a good look. Paying for a return is ok I guess. I would assume the return rate is less than clothing and the like with high volumes so maybe it should be included. Business choice but then rather have the fee and costs upfront in then purchase and notify. If it is rather pay me less the shipping fee. It just seems for an IT and computer brand it’s crazy you haven’t automated it and it made the experience awful. I still don’t know when I will get money back. Unlikely I will ever order again even if I pay more the process another retailers is easier.

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Replies (1)
FirstShop
FirstShop's reply28 Aug 2026, 10:03
Official
Hi Dani, thank you for taking the time to share your feedback.We’re sorry that the returns process left you with such a poor impression. While certain checks and supporting information are required before a return can be processed, we appreciate that the number of steps involved can feel cumbersome from a customer’s perspective.For some context, this return related to an incorrectly purchased item rather than a faulty product. In these circumstances, our returns policy provides for the cost of returning the item to be covered by the customer. We also provided the option to return the item directly to us rather than making use of a paid collection.That said, we do take your comments regarding the overall experience seriously. There is certainly value in making the process, communication and expectations around returns as clear and straightforward as possible.We appreciate the feedback, Dani, even though the experience did not meet your expectations.

Best regards,