RR
Riaan R
1 reviews | Active since Mar 2010
20 May 2020, 12:22
Terrible Service
I just cancelled my order with FirstShop. Urgent item (TR4 Cooler) ordered 5 days ago. Item indicated as "In Stock". Order still being indicated as "Processing" and "Not yet shipped". No one answering calls or responding to e-mails. Has been 3 hours now. Will definitely not use FirstShop again.
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FirstShop's replyOfficial
20 May 2020, 14:17Hi Riaan,
Thank you for letting us know. After some investigation, it seems your order was placed on Friday afternoon and we are closed over the weekends. Please note that we are experiencing a delay at the warehouse and there is only 25% of the staff allowed due to Covid-19 limitations. This causes a delay in processing and delivering orders. We do sincerely apologize for the inconvenience experienced and will have your refund processed as soon as possible.
Thank you for letting us know. After some investigation, it seems your order was placed on Friday afternoon and we are closed over the weekends. Please note that we are experiencing a delay at the warehouse and there is only 25% of the staff allowed due to Covid-19 limitations. This causes a delay in processing and delivering orders. We do sincerely apologize for the inconvenience experienced and will have your refund processed as soon as possible.
FirstShop's reply20 May 2020, 14:17
Official
Hi Riaan,
Thank you for letting us know. After some investigation, it seems your order was placed on Friday afternoon and we are closed over the weekends. Please note that we are experiencing a delay at the warehouse and there is only 25% of the staff allowed due to Covid-19 limitations. This causes a delay in processing and delivering orders. We do sincerely apologize for the inconvenience experienced and will have your refund processed as soon as possible.
Thank you for letting us know. After some investigation, it seems your order was placed on Friday afternoon and we are closed over the weekends. Please note that we are experiencing a delay at the warehouse and there is only 25% of the staff allowed due to Covid-19 limitations. This causes a delay in processing and delivering orders. We do sincerely apologize for the inconvenience experienced and will have your refund processed as soon as possible.