MS
Moaza S
1 reviews | Active since Feb 2024
07 Feb 2024, 09:27
Terrible service
In October I ordered permanent vinyl and I received removable vinyl, returned it and had a problem with processing it, in November they sent me a replacement and was still the incorrect item, I received removable vinyl instead of permanent so I sent it back with the driver, its February already and have not been sorted out, now apparently "the error was not at their end" and I must pay for delivery fee again. Terrible service
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
07 Feb 2024, 11:06Hi Moaza, we are genuinely sorry for the troubles you have faced. We are on it to sort this out for you. Jarred will be in touch to assist.
FirstShop's reply07 Feb 2024, 11:06
Official
Hi Moaza, we are genuinely sorry for the troubles you have faced. We are on it to sort this out for you. Jarred will be in touch to assist.
MS
Moaza S's updateReviewer Update
07 Feb 2024, 15:48Hi thank you so much Jarred has contacted me and has been a huge help, thank you so much. I have received a voucher and will get a refund for my initial order. Thank you so much
MS
Moaza S's update07 Feb 2024, 15:48
Reviewer Update
Hi thank you so much Jarred has contacted me and has been a huge help, thank you so much. I have received a voucher and will get a refund for my initial order. Thank you so much
FirstShop's replyOfficial
07 Feb 2024, 16:19Fantastic. Happy to hear your issue was resolved. thanks so much for the feedback.
FirstShop's reply07 Feb 2024, 16:19
Official
Fantastic. Happy to hear your issue was resolved. thanks so much for the feedback.