Terrible after sales service

, I didn’t have a very good experience with Firstshop. I ordered a Bluetooth folio and keyboard and only received the folio not the keyboard. After receiving an email saying that the order had been processed, I received no communication about delivery. Fortunately delivery didn’t take too long - I received it in 4 days. However, there was no keyboard only the folio in the box. (The folio was so cheap I would have kept it but for the fact that it is really bad quality. Although maybe I should have expected that for the price). I contacted Firstshop through your website, and instead of having my issue investigated, was then given an email address to send my query to. I sent an email, but the lady that responded did not properly read my email and thought that I meant that the parcel had not being delivered, so sent me proof of delivery. So I had to email again. I was the contacted by someone in their returns department, who said that she would arrange the return, except that after almost a week, the return was not arranged and I heard nothing from her. I emailed her again asking for an update. In the misdt of all this back and forth, I received an email from the Social Medica Administrator, asking me give feedback on their service I received. I sent her a long email explaining exaxtly what had happened and she said that she had escalated it to the returns department. The return was then organised and I received a partial refund. I emailed Firstshop again and asked them for my full refund including shipping costs as I did not receive the product that I ordered. A week later, I still haven't heard from them nor has my refund been finalised.