1 reviews | Active since Sept 2011
Takes Your Money, Delivers No Products. Zero Customer Service. #DontBeFooled
In Response to Colin Jordaan (Sales Manager @ First Technology/FirstShop):
This is unacceptable, ordering and paying for a product in July with the false pretense that you have the product in stock only to be told when I call you a month later that the products ETA is 1 September 2020.
I called you at the end of 1 September 2020, only to find out that your warehouse has not even received the product yet and that you will find out what is going on and let me know. A week passed by and yesterday 7 September 2020 I contact you to find out what’s happening and you basically forgot all about getting back to me. You didn’t even recognize that I had called you on 1 September 2020. You simply said “Oh I see your ETA date has passed, let me find out what’s going on and contact you later today”.
This morning I received the email listed below from you stating that my ETA is 3 December 2020. Along with a quotation for 3 different types of webcams (as if I asked for another quotation – I DID NOT). All I wanted was the 10 x Webcams that I ordered and paid for in July 2020.
This is terrible service. Especially when you have not been keeping me posted on any updates on the order whatsoever. Throughout this entire ordeal, I’ve been extremely patient with you and your company considering that the world has been going through a pandemic – I understand that service would be limited. Albeit the way in which you treated me and my company as a customer with blatant disrespect and using my company as if we’re your “***gy bank” is not acceptable; I’m so disgusted by the way this whole process has been handled. You can be assured I will be contacting upper management at your company to discuss this further. From one manager to another, you know what you did was wrong and the way in which you handled it was terrible. The customer should not have to constantly contact you to find out when the product will arrive.
Please cancel the order with immediate effect and refund all money paid in full.
Thank you for bringing this to our attention. In regards to the ETA, the manufacturer of your purchased item keeps on promising to deliver stock from the overseas consignment and this keeps on getting delayed without proper recourse and without any notification to us. We have provided you with alternative options so you are armed to decide if you would like to continue waiting with us for stock to arrive from overseas or at least have the shortage addressed with stock that we can offer you now. We sincerely apologize for the delay experienced and will be addressing this to management. We will be further investigating this matter and will revert back to you.
Thank you for bringing this to our attention. In regards to the ETA, the manufacturer of your purchased item keeps on promising to deliver stock from the overseas consignment and this keeps on getting delayed without proper recourse and without any notification to us. We have provided you with alternative options so you are armed to decide if you would like to continue waiting with us for stock to arrive from overseas or at least have the shortage addressed with stock that we can offer you now. We sincerely apologize for the delay experienced and will be addressing this to management. We will be further investigating this matter and will revert back to you.