CB
Christopher B
1 reviews | Active since Jun 2013
02 Mar 2024, 07:24
Still no sign of Refund
Not great, delivery took ages, incorrect items delivered and still no refund. And very very difficult to get hold of. Not very pro active on customer support. They have not even started to process the refund yet. No paper work or anything like that. I believe they will also not react to this review either
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Replies (1)
FirstShop's replyOfficial
04 Mar 2024, 09:10Hi Christopher. We are truly sorry for providing you with an experience not up to standard. I have escalated the matter and cc'd you in on the email for an update stat.
FYI, weekends are not considered working days. From date of order on the 22nd, it has been 5 working days. We are within the standard SLA.
Again, I apologize for all the troubles.
FYI, weekends are not considered working days. From date of order on the 22nd, it has been 5 working days. We are within the standard SLA.
Again, I apologize for all the troubles.
FirstShop's reply04 Mar 2024, 09:10
Official
Hi Christopher. We are truly sorry for providing you with an experience not up to standard. I have escalated the matter and cc'd you in on the email for an update stat.
FYI, weekends are not considered working days. From date of order on the 22nd, it has been 5 working days. We are within the standard SLA.
Again, I apologize for all the troubles.
FYI, weekends are not considered working days. From date of order on the 22nd, it has been 5 working days. We are within the standard SLA.
Again, I apologize for all the troubles.